Returns & Exchanges

At Hammer Hardware NZ, we want to ensure you have the right tools for the job. If you are not completely satisfied with your purchase, you can return most items within 30 days for an exchange or a full refund.

Return Process

• 1.
  Verify Eligibility

  Ensure the item is in its original, unused condition with all packaging intact and that you have your proof of purchase or receipt.

• 2.
  Contact or Visit

  Bring your item to your local Hammer Hardware store or contact our online support team to initiate a return shipping label for web orders.

• 3.
  Inspection Process

  Our team will inspect the hardware or equipment to confirm it meets our return standards and check for any missing components.

• 4.
  Receive Refund or Exchange

  Once approved, we will process your refund to the original payment method or provide an immediate exchange for the correct product.