Frequently Asked Questions
Everything you need to know about shopping with Hammer Hardware NZ.
What are your shipping rates and delivery times across New Zealand?
We offer nationwide shipping with standard delivery taking 3-5 business days. Rates are calculated at checkout based on the weight and dimensions of your hardware items, with free shipping available on orders over $150.
Can I click and collect my order from a local store?
Yes, we offer a free Click & Collect service. Simply select your nearest Hammer Hardware NZ location during checkout, and we will notify you via email as soon as your items are ready for pickup.
What is your return policy for faulty or incorrect items?
We stand by the quality of our tools and supplies. If you receive a faulty product, you can return it within 30 days for a full refund or exchange, provided you have the original receipt and packaging.
Do you offer trade accounts for professional contractors?
Absolutely. We provide specialized trade accounts with competitive pricing for professionals in the building and home maintenance industries. Please visit our 'Trade Services' page to apply.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), alongside popular digital payment options like Afterpay and Laybuy for flexible interest-free installments.
Are all products shown online available in every physical store?
While we strive for consistency, stock levels vary by location. We recommend checking the 'In-Store Availability' tool on the product page or calling your local Hammer Hardware store to confirm stock before visiting.